Delivery & Shipping
What countries do you ship to?
We currently ship to the following countries:
Europe
United Kingdom, Republic of Ireland, Germany, Switzerland, Austria, Liechtenstein, Belgium, Netherlands, Luxembourg, France, Monaco, Italy, Spain, Portugal, Denmark, Finland, Sweden, Norway, Poland, Hungary, Bulgaria, Romania, Czechia, Slovakia, Slovenia, Croatia, Bosnia, Serbia, Estonia, Latvia, Lithuania, Greece, Cyprus, Turkey, Israel
Rest of the world
USA, Canada, Argentina, Peru, Australia, New Zealand, Japan, South Korea, Singapore, Indonesia, Malaysia, Vietnam, Philippines, Thailand, China, Hong Kong SAR, Macao SAR, Taiwan, Qatar, United Arab Emirates, Jordan, Kuwait, Bahrain, Oman, India, Pakistan
If you are outside of any the countries listed above, please contact us so we can see if it is possible to make an adjustment to ship to you directly
Who do you ship with?
We dispatch all our orders via DHL. Their local courier partners may not be able to call you on arrival, so please ensure that you provide a delivery address where the shipment can be safely received during business hours. We're unable to deliver on public holidays or Sundays so please allow an extra working day.
How can I track my package?
When your order has been shipped you will receive a confirmation email with a tracking number. You can then track your item through DHLs app or website directly.
Do I have to pay duties and taxes upon delivery?
For customers in the United Kingdom, the Channel Islands and the Isle of Man, all applicable taxes and delivery charges are included in the order price at checkout, ensuring no additional duties upon delivery.
For international customers, local import duties and taxes may apply. Unfortunately, we cannot provide exact duty costs in advance and recommend checking with your local customs office or using https://www.simplyduty.com for an estimate.
If customs fees remain unpaid, the item will be returned to us, and any incurred duties, taxes, or fees will be deducted from your refund.
What should I do if I have a delivery problem?
Please contact us or email us at info@mcquaide.co.uk. We will coordinate with the carrier and take all necessary steps to ensure your package is delivered accurately and on time.
Where do you ship from?
We ship from Reading, in Berkshire, in the United Kingdom.
What are your processing and delivery times?
Our processing times are 1-2 days, and UK customers can expect their delivery within 1-2 working days, and international customers 5-7 working days
Returns & Exchanges
How do I make a return?
Follow the steps on your packing slip, confirming whether you require a refund or an exchange, and the reason why. For more information, please see our Deliveries and refunds pages
Do I have to pay to make a return?
You will incur no charges from us to process the return of your order, however you will need to pay for the cost of shipping your order back to us.
If any taxes or duties are required for us to receive the return and are not paid in advance by you, the amount will be deducted from your refund.
How long does it take to get my money back?
If you wish to return an item for a refund, you must inform us of this within 14 days of receiving your order. Thereafter, you have 14 days in which to return the item to us. We will then process your refund within 14 days of receiving the item back.
How do I arrange a repair for my watch?
Please complete our repair request online form to begin your repair request, with our specialist partners Horolgium.
Warranty & Repairs
What does the warranty cover?
All watches purchased directly from us are warranted against any manufacturing defect for a period of 24 months from the date of purchase (the “Warranty Period”) subject to the following conditions:
EXCLUSIONS AND LIMITATIONS
Your guarantee does not cover:
Defects and damages resulting from misuse, negligence, accident, alterations, tampering, dismantling or unauthorised modifications or repairs.
If your watch is returned during the Warranty Period, any component found by our technical services to be defective as a result of a manufacturing defect will be, at our sole discretion, repaired or replaced free of charge.
Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge. You are responsible for transportation costs, including but not limited to postage, insurance & packing materials. We recommend that any shipment to us include certified delivery and insurance.
How long is the warranty valid?
All watches purchased directly from us are warranted against any manufacturing defect for a period of 24 months from the date of purchase (the “Warranty Period”).
Who repairs my watch?
Horologium both assemble the watches and take care of any aftersales repairs and servicing, you can check out their website here
If you have an issue with your McQuaide watch that requires repairs, please use the link below.
Watch Care
How do I maintain the movement to keep it in the best possible condition?
You should protect your watch from shocks, and from strong magnetic fields, to ensure optimal performance.
While our watches are tested for impact resistance, sudden or forceful shocks can cause premature wear on materials and components, potentially affecting accuracy and durability. Additionally, exposure to strong magnetic fields — such as those present in speakers, refrigerators, mobile phones, or magnets themselves — can disrupt the movement, causing your watch to run unusually fast or slow. This isn’t permanent and can be corrected, however you should always handle your timepiece with care to maintain its precision and longevity.
How do I charge the Super-LumiNova?
To charge the Super-LumiNova, expose your watch to sunlight or other UV light source.
How do I remove scratches on the crystal?
Removing scratches yourself from a Sapphire Crystal is typically only possible for very minor surface scratches, using specialist consumer products created for this specific purpose. Deeper scratches usually require professional watchmaker intervention to replace the crystal entirely.
How water resistant are your watches?
Our watches are water resistant to 100ATM pressure (or a depth of 1,000 metres). After exposure to seawater or chlorinated water, it is recommended to rinse your watch thoroughly with fresh water, then dry it with a microfibre cloth.
Watch Sizing
How do I know what strap size is right for my wrist?
Our Q1 watch straps fit wrists sized 170mm - 225mm.
If you have access to a printer, you can use our watch size guide to get measured up.
What is the weight of the McQuaide Q1?
Without a strap, the McQuaide Q1 weighs 118g
What are the dimensions of the McQuaide Q1?
Lug-to-lug: 52mm
Lug width: 22mm
Case diameter: 43.2mm
Case thickness: 15mm
About Damascus Steel
What is Damascus Steel?
Damascus Steel is a unique metal known for its distinctive undulating patterns, exceptional durability, and historical significance. It dates back over 2,000 years and was originally used for forging some of the sharpest and strongest swords in history. Today, it is highly sought after for its beauty and strength in high-end knives, jewellery, and watchmaking.
Why does Damascus Steel have a unique pattern?
The signature undulating pattern is created by folding and forging multiple layers of steel together. The process results in each piece having a one-of-a-kind design, meaning no two Damascus Steel watches are ever identical.
Is Damascus Steel durable for watches?
Yes! Damascus Steel is highly durable and resistant to wear. When properly treated, it offers excellent corrosion resistance, making it suitable for everyday wear, including in challenging environments.
Will the Damascus Steel pattern fade over time?
No, the pattern is an inherent part of the steel itself, not a surface coating. It will remain visible for the lifetime of the watch. However, regular maintenance and care will help preserve its appearance.
Why choose Damascus Steel over regular stainless steel?
Unlike standard stainless steel, Damascus Steel offers a unique aesthetic with its undulating patterns. Each watch case is a one-of-a-kind creation, making it a special piece for collectors and enthusiasts who appreciate individuality and craftsmanship.
How do I contact McQuaide
Contact Information
You can either use the contact us form, or email us at info@mcquaide.co.uk