From pre-sales enquiries to aftersales support, our partners and founder provide a personal, professional experience. With expert UK assembly, dedicated service teams, and a global partner network, we ensure all your service needs are met with care.
We collaborate with Horologium to provide exceptional assembly and aftersales service, backed by a global partner network—ensuring fast, reliable watch repairs no matter where you are in the world.
Aftersales & Service
All watches purchased directly from us are warranted against any manufacturing defect for a period of 24 months from the date of purchase (the “Warranty Period”) subject to the following conditions:
EXCLUSIONS AND LIMITATIONS
Your guarantee does not cover:
Defects and damages resulting from misuse, negligence, accident, alterations, tampering, dismantling or unauthorised modifications or repairs.
If your watch is returned during the Warranty Period, any component found by our technical services to be defective as a result of a manufacturing defect will be, at our sole discretion, repaired or replaced free of charge.
Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge. You are responsible for transportation costs, including but not limited to postage, insurance & packing materials. We recommend that any shipment to us include certified delivery and insurance.